Features
Among the three 1and1.com hosting plans, the Unlimited Plan is the best seller. It is perfect for hosting several websites with unlimited disk space. Its other features include a free domain, more than 140 apps, NetObjects Fusion 2013, Mobile Website Builder, content delivery network, and Sitelock. 1and1 has partnered with CloudFlare to provide content delivery network services on certain hosting plans. 1and1 also offers website building tools with predesigned website templates, industry-specific images, and a lot more.
Reliability
1and1.com offers reliable web hosting services. They are not one of the largest companies today for nothing. It has a 99.9 percent uptime guarantee just like the other hosting providers. In order to achieve their promise and ensure that the loading time for websites is fast, they use 25,000 Mbit carrier class connectivity that are monitored 24/7. They also partnered with various providers across the globe in order to provide better loading times. The data centers have been built from the ground up utilizing only the most modern technology. Stability and power are two factors that allow the web host provider to remain dependable and innovative.
Price / Value
When it comes to prices, 1and1.com is one of the most affordable web hosting providers on the market. They provide cheap introductory plans for a year and then increase them during renewal. But even with the increase, the plans remain affordable. Their Basic Plan starts at $0.99 a month. It is limited to a single website, 20 databases, and a hundred sub-domains. Its Unlimited Plan is a bit more expensive at $5.99 a month, but it provides good value for people looking for unlimited web space. Lastly, there’s the Performance Plan that starts at $10.99 a month. It comes with a dedicated IP and an SSL certificate.
Performance
Performance-wise, 1and1.com is fast enough but they are not above average. The speed is just right and works most of the time. Its network is composed of more than 70,000 efficient web servers and its data centers utilize Cisco and Foundry routers. 1and1’s performance is just average, but the good news is that they provide a lot of memory to be used in running a website. This is good if you are thinking of starting a WordPress blog. Other cheap web hosts are known to limit the memory provided to customers.
Customer Support
Customer service is one of the aspects that 1and1.com has done well. While there are some people who have bad experiences when it comes to contacting the web hosting provider, they are a few. A lot of people complain about the customer service being outsourced to Asian countries, but they fail to mention that the support team has a good record of finding solutions to their problems. Most customers have stated they received quality service from 1and1. They provide phone and email customer support. And if they can’t find a solution to the issue during the phone call, their customer service team will follow up via email. Aside from phone and email support, they also have a comprehensive FAQ page on their website. They also offer on-screen support that allows an agent to see the screen in order to help the customer better.