Features
FatCow provides most of the features that other low-cost web hosting providers offer. They offer unlimited storage space and bandwidth. The FatCow Plan comes with a free domain name, website builder, and a lot more. Their all-in-one web hosting solution has everything that consumers look for in order to put their website online. In addition to the features, the hosting provider gives 1 GB of cloud storage that users can use to store their documents, music, videos, and photos. Users can access the files anytime and anywhere from any device. The features are ideal for personal or small business website.
Reliability
When it comes to reliability and uptime, FatCow doesn’t have an uptime guarantee but that doesn’t mean that their servers are plagued with downtimes. Their technical staff is on hand 24/7 to ensure that their data centers are working all the time. Their data center is designed with a clustered architecture to ensure that there’s redundancy in case one goes down. They regularly backup their servers in order to minimize data loss. Their data center in Boston has more than 800 servers and half a Petabyte of storage space. They utilize two firewalls as protection and are under surveillance 24/7. Customers have the option to pay for automatic daily backups of their websites, or they can do it themselves.
Price / Value
FatCow has a single hosting plan, which they call The Original FatCow Plan. At this time, it is offering the plan at a promotional price of $40 a year that will renew at the regular rate of as low as $8.99 a month. The web hosting provider gives $100 worth of Google AdWords as bonus, $50 worth of Yahoo/Bing Search marketing credit, $50 of Facebook ad credit, free listing on YellowPages.com, a toll-free number, and a HubSpot’s website grader. As you can see, it provides great value for your money with all the freebies.
Performance
There is little or no complaint at all when it comes to the performance of websites hosted on FatCow. They provide fast download and upload to their servers as they offer multi-Gigabit connections to allow maximum speeds. They also have redundant connections for maximum data transfer. And even though the company doesn’t have an uptime guarantee, their uptime record has been good. There’s no extended downtime experienced by their clients, and that’s the reason why there’s little negative writing against the hosting provider. FatCow maintains a good number of sites on any server to ensure their performance don’t suffer.
Customer Support
There are few instances when you need to have customer support from FatCow. And when you do need their help, they provide above average support. You can reach them their support number, live chat, and online form. Their knowledgeable and friendly staff is on standby to provide solutions to issues encountered with the hosting service. Contacts will be responded by the same method that their customer support has been approached. If an escalation is needed for the case, the customer will be given a ticket number and will be responded to through the support console and email.