Features
What makes HostPapa good is that you get a lot of features for a cheap monthly fee. The HostPapa Plan comes with unlimited disk space, domain names, and bandwidth. The plan comes with a free domain name for a year. They also provide free setup and website builder software. The plan also provides personal website tools that can help users build and customize their websites. Other features of the plan are cPanel control panel, FTP access, and 100 percent green energy web hosting.
Reliability
Just like many other shared hosting providers, HostPapa guarantees 99.9 percent uptime. But what makes HostPapa stand out from the rest is its A- rating from the BBB. Customers rarely complain about downtime when their websites are hosted on a HostPapa server. Their mission is to provide 100 percent uptime, but they themselves know it is unrealistic due to the nature of shared hosting as several users share the same resources. The hosting provider monitors its systems with applications and controls in order to determine potential issues and take a proactive stance on their equipment.
Price / Value
HostPapa has a web hosting plan that it calls the HostPapa Plan. It costs $3.95 a month. It comes with free marketing credits worth hundreds of dollars. Customers get $50 worth of Facebook ad credits, $75 worth of Amazon Products ads, $50 worth of Bing/Yahoo! Paid Search and $25 worth of Miva Pay per Click Advertising. They also provide free Search Engine Optimization tools that will get the website indexed in search engines within 24 hours.
The hosting provider also offers VPS plans. Customers can choose from Linux and Windows plans. Linux VPS plans start at $9.99 a month and renews at $49.99 per month. Windows VPS plans are more expensive and start at $39.99 a month and renews at $79.99 a month. Consumers can between 4 CPU cores and 8 CPU cores.
HostPapa also has five reseller plans that allow customers to create web hosting packages and sell under their own brands. They start at $19.95 a month to as high as $79.95 a month. With a reseller plan, users can create their own features, pricing, and packaging and offer them to others.
And if you are not happy with HostPapa’s services, they have a 30 day money back guarantee. Take note that the domain names, domain privacy, setup fees, and other add-on services are not refundable due to the nature of the products.
Performance
HostPapa offers reliable and high performance hosting services. They maintain a high quality hosting infrastructure that has all the right equipment to sustain maximum performance. The data center is equipped with Intel server products and powered by a Cisco network. They implement security features to protect the equipment and the data center as well as climate and temperature control. The data center also have raised floor, security, fault protection, fire-suppression systems, uninterruptible power supply, water detection systems, redundant and standby power generation, and diesel backup generators. These features ensure that the performance is not interrupted at all times.
Customer Support
Customer support is one of the factors that HostPapa could improve on. The live chat feature is not available 24/7 during the weekends. With that said, support can be reached through live chat, email and phone. They have Multi language support, and clients can look for native speakers of French and Spanish, aside from English. It provides a toll-free number for international customers. HostPapa also provides a knowledgebase and video tutorials in their website. The company is also active on Twitter, Facebook and Google+.